RMA (Return Merchandise Authorization) is one of the most significant aspects of our business and it is our commitment to our customers to
offer the best support we can.
Terms and Conditions of RMA Policy:
- Proof of Purchase: Original invoice must accompany the RMA goods sent in for Warranty claims.
- Warranty Void: Genuine C&C (M) Sdn Bhd reserves the right not to entertain the Warranty request if product is found to be chipped,
physically damaged, mishandled during delivery, electronically burnt, tampered with, labels removed,
failure to follow product instructions or guidelines, unauthorized repair or modification made by users.
- Shipping/Courier Cost: Reseller will pay for any postage, freight or insurance charges incurred for the delivery of product to Genuine C&C (M) Sdn Bhd.
All risk for the product will remain with Reseller until Genuine C&C (M) Sdn Bhd acknowledges the product.
- One-to-One Swap: One-to-One swap of products is subject to stock availability.
Guidelines for Manufacturer's Warranty and One-to-One RMA Swap for Resellers (*Subject to Vendors' Policy)
| Brand |
Product |
Enduser Warranty |
One-to-One Swap for Reseller |
| Intel |
CPU - Retail Pack |
3 years |
Purchase within 30 days |
| Intel |
Motherboard |
3 years |
Purchase within 30 days |
| Pioneer |
Optical Disk Drive |
7 - 14 days |
Purchase within 7 - 14 days |
| Western Digital |
Hard Disk Drive |
3 - 5 years |
Purchase within 1 year |
|
| |
- Uncollected items: Uncollected RMA/Warranty item that is back from Vendors will be forfeited after 3 months from the date of return from Vendors.
- Accessories: Genuine C&C (M) Sdn Bhd will not be responsible for the loss of accessories.
As such, do not bring in any accessories for warranty processing.
- Data and Software Loss: Genuine C&C (M) Sdn Bhd will not be responsible for the loss of data or software. Backup of all data and software is advised.
- RMA Policy Update: Our policy is subject to change without prior notice to provide better services for future improvement.